We are searching for

We are looking for a savvy customer success manager to work with our Office Timeline front-line team, managing the sales and customer service requests. The ideal candidate should have relevant experience in a customer engagement role serving either US or EU customers in English via online tools and email.*

*This position is available exclusively for Romania

Responsibilities

Activities will include:

• Responding by email to customer requests for software pricing.
• Responding to direct customers and software resellers by preparing new or renewal price quotes using our proprietary sales tool.
• Assisting customers co-term licenses by joining their multiple licenses together and prorating them to create one master license.
• Investigating customer licenses to support customer requests for assistance with activations, refunds, audits, and transfers.
• Building an expertise with our licensing so you can advise and help customers achieve satisfactory purchasing outcomes.
• Driving deeper levels of engagement with our corporate customers by being aware of them and offering them services (training or demos) that will lead to improved customer relationships.
• Demonstrating Office Timeline through application share leveraging a web conferencing tool (Teams or Zoom).
• Proficiency with Microsoft Excel so you can pull reports and manipulate them to research and find data needed to solve any customer request.
• Constant and relentless focus on promoting and evangelizing the product by positioning it positively in all customer conversations, highlighting enhancements and upcoming features.

Required Skills and Experience

• Strong English written and verbal skills.
• Collaborative (team player) – needs to work well with the rest of our team.
• Proficiency with Microsoft Office tools – Outlook, Excel and PowerPoint – is required.
• CRM experience (i.e. HubSpot) is preferred.
• Comfortable talking to customers on video.
• Need to be proactive, process driven and accountable to work well independently.
• Can be virtual office but preference for Iasi, Romania location.
• Flexible hours to stay connected with the US team – work to 2PM PST (Seattle) min 3 days a week.
• Ability to operate individually and “out of the box” when it makes sense to do so.
• Unrelenting focus on serving customers exceptionally well to support sales.

Benefits

• Excellent salary and benefits.
• 22 paid vacation days, 2 additional Company paid free days (Christmas and Easter), loyalty program (additional vacation days for people employed for a certain number of years).
• Floating holidays (May 1st, August 15th).
• Continuous learning on all levels (fast integration for new employees, annual training program, professional certificates).
• 5 Company paid leave days for individual study on certificate/school/courses exams.
• Flexible working time.
• Fun, relaxed, and inclusive team & work environment.
• A broad package of medical facilities for employee and one co-beneficiary.
• Company paid sport and workout subscriptions.
• Preferential banking services.
• Monthly meal vouchers.
• Legally accepted gift vouchers for employees and children of employees.
• End Year, Easter, and childbirth bonuses.

If you think you’re a good candidate for this job, please send your resume now. If you know someone else who might be interested in this opportunity, please forward them this information.