Renewals & Upsell Account Manager

Category: Customer Service
Location: Remote possibility
Type: Full Time
Project: Office Timeline
Country: Romania

We are searching for

Renewals & Upsell Account Manager

We are looking to hire one highly motivated, customer-focused person for our inside sales team.  If you are sales oriented, interested in working directly with international customers, and want to join an empowered, creative, and fun team — this opportunity will be a good fit for you.*

*This position is available exclusively for Romania

As a Renewals and Upsell Account Manager at Office Timeline, you will play a vital role in driving revenue growth by managing and expanding relationships with existing customers. Your primary focus will be on renewals and upselling to maximize customer retention and increase account value. You will be responsible for nurturing relationships, understanding customer needs, and proactively identifying opportunities for expansion within the assigned account portfolio. The ideal candidate will have a proven track record in account management, a strong sales mindset, and excellent communication and negotiation skills.


  • Conduct online software demonstrations for prospective customers.
  • Participate in team meetings and contribute to the ongoing improvement of our sales process.
  • Stay up to date on product features, updates, industry trends to provide insights and update customers accordingly.
  • Manage the renewal process, including contract negotiation, pricing discussions, and resolving any contractual issues or concerns.
  • Track and report on key account metrics, including renewal rates, expansion opportunities, and revenue growth.
  • Provide feedback to internal teams regarding product enhancements and features based on customer feedback and market insights.


Role objectives

  • Serve as the primary point of contact for assigned accounts, acting as a trusted advisor and advocate for customers.
  • Develop and maintain strong relationships with existing customers to ensure high levels of customer satisfaction, retention, and loyalty.
  • Maintain accurate customer account information in our CRM system, keeping track of any contract updates and renewals.
  • Collaborate with internal teams, including Sales, Customer Success, and Product, to ensure customer needs are met and issues are resolved in a timely manner.
  • Proactively identify upsell and cross-sell opportunities within the existing customer base to drive revenue growth.

Required Skills & Experience

  • Excellent communication and interpersonal skills, with the ability to build rapport and effectively influence stakeholders at all levels.
  • Proven experience in account management, renewals, and upselling within a software or technology company.
  • Strong sales and negotiation skills, with a track record of meeting or exceeding sales targets.
  • Customer-focused mindset with the ability to understand customer needs and provide tailored solutions.
  • Ability to effectively showcase software features and capabilities to a non-technical audience.
  • Familiarity with CRM systems and ability to accurately enter data.
  • Strong attention to detail and ability to manage multiple tasks simultaneously.
  • Ability to work independently and as part of a team, with strong organizational and time management skills.
  • Prior experience in sales, software demonstration, or customer support is preferred.
  • Proficiency in CRM software and Microsoft Office Suite.
  • Familiarity with project management or timeline software is a plus.
  • Self-motivated and results-oriented, with a proactive approach to problem-solving.


  • Excellent salary and benefits.
  • 22 paid vacation days, 2 additional Company paid free days (Christmas and Easter), loyalty program (additional vacation days for people employed for a certain number of years).
  • Floating holidays (May 1st, August 15th).
  • Continuous learning on all levels (fast integration for new employees, annual training program, professional certificates).
  • 5 Company paid leave days for individual study on certificate/school/courses exams.
  • Flexible working time.
  • Fun, relaxed, and inclusive team & work environment.
  • A broad package of medical facilities for employee and one co-beneficiary.
  • Company paid sport and workout subscriptions.
  • Preferential banking services.
  • Monthly meal vouchers.
  • Legally accepted gift vouchers for employees and children of employees.
  • End Year, Easter, and childbirth bonuses.

If you think you’re a good candidate for this job, please send your resume now. If you know someone else who might be interested in this opportunity, please forward them this information.

Apply to Renewals & Upsell Account Manager